At Bay, your satisfaction is our priority. If you’re not completely satisfied with your purchase, you can return it for a refund or exchange.
Return Conditions
- Returns must be initiated within 30 days of the order’s delivery date.
- Items must be returned in original condition, unworn and with all tags attached.
- Final sale items are not eligible for return.
How to Return
- Initiate a Return: Contact [email protected] with your order number and reason for return.
- Prepare Your Package: Place the item in its original packaging along with the receipt.
- Return Shipping: Customers are responsible for return shipping costs unless the item is damaged or incorrect.
Refund Process
Refunds will be issued to the original payment method within 5-7 business days after the returned item is received and inspected.